Noukie's

Legal Notices

1 - NOUKIES SA

The noukies.com website is operated by Noukies SA, with its registered office at the following address:

Noukies SA
Drève Richelle 159A Bte 7
1410 Waterloo
Belgique

If you wish to contact Noukies SA, the contact e-mail address is: contact@noukies.com. The Noukie’s Customer Service Department is also ready to attend to you on the following number +32 (0) 2 367 95 00 from Monday to Friday from 8.30 a.m. to 5.30 p.m UTC + 1.

As a member of BeCommerce, Noukies SA is obliged to comply with the BeCommerce Quality Label Code of Conduct for Distance Selling.

2 - PROTECTION OF PRIVACY

Data Collection
When you visit our website, our server automatically collects information sent by the user. Below are the data that are temporarily stored until automatically deleted:

Order management: Your data and information are essential for the efficient management of your orders, including delivery, dispute management, and warranties.

  • Newsletter subscription: During your navigation on the platform, you have the option to subscribe to our newsletter. Newsletters are intended for the transmission of various information such as news, current trends, advice, and various information about our products or brands. This allows you to stay informed in real-time about company news. You can unsubscribe from the newsletter at any time by clicking on the designated link. If you encounter difficulties, please contact our Customer Happiness service via the contact form: https://www.noukies.com/fr/contact

  • Displayed advertising banners: During your visit to our website, we use your data to display advertising banners related to products you have previously viewed on our site, as well as similar products. This approach allows us to present personalized offers that may interest you.

  • Contact form: If you have questions, you have the option, with your voluntary consent, to fill out a contact form via the website, by email, or by phone. This form requires your email address, your name, first name, and the reason for your request in a free-text field. This information allows us to provide you with a quick and appropriate response: https://www.noukies.com/fr/contact

  • Data collected during a visit to the site

Here is the list of data we receive during your visit to the site https://www.noukies.com. This data is processed to facilitate your experience on the site and ensure comfortable navigation:

  • Date and time of the visit
  • Your IP address
  • The means of connection used
  • The browser used

When creating your account, we ask for the following information to place an order. We also collect this data to better understand your preferences, interests, viewed or searched products, to improve your future visits by offering products tailored to your needs. This also allows us to ensure an optimal experience in terms of delivery and order management:

  • Name and first name
  • Gender
  • Billing address
  • Delivery address
  • Email address
  • Phone number
  • Navigation data
  • Receipt confirmations
  • Email readings
  • Viewed products

The collection of this data occurs when you perform the following actions:

  • Account creation
  • Subscription to newsletters
  • Subscription to alerts
  • Placing an order
  • Adding products to the shopping cart
  • Contacting customer service via the form
  • Navigation on the website

If you prefer not to disclose your personal information in general, you have the option to visit the site without providing any information. However, please note that you may not be able to take advantage of most offered services.

Data expiration
We retain your data for a period not exceeding the legal and regulatory requirements in force. Regarding newsletter subscriptions, we keep your email address until you unsubscribe. Other data provided by you is kept for a period of 5 years after your last order. Billing-related information remains accessible for a period of 10 years. Beyond these retention periods, your data is anonymized and kept for statistical purposes.

Rights regarding your personal data
You have the right to assert the following rights regarding the data we process and retain. If you wish to exercise these rights, please contact our Customer Happiness service via the contact form: https://www.noukies.com/fr/contact

  • Right of access: You have the right to know if we process your personal data and you have the right to access this data to inform yourself about its processing.
  • Right of rectification: You can request the correction of your personal data if it is incomplete, outdated, incorrect, or inaccurate.
  • Right to erasure: You have the right to request the deletion of your personal data, even without justification.
  • Right to restriction of processing: You can request the restriction of the processing of your personal data.
  • Right to lodge a complaint with the Data Protection Authority: You have the right to file a complaint with the Authority. Here are the contact details:

Data Protection Authority:
Rue de la Presse, 35, 1000 Brussels
Tel: +32 (0)2 274 48 00
Fax: +32 (0)2 274 48 35
Email: contact@apd-gba.be

3 - USE OF COOKIES

A cookie is a file installed on your hard drive that stores information about your browsing on our website. Its role is to enhance your experience and navigation by making it smoother and optimal, while analyzing web traffic.
Through this functionality, we can access your data during your subsequent visits, specifically to track your behavior on the site, such as the articles viewed, in order to offer personalized offers that meet your needs and preferences.
In summary, cookies help us provide a high-performing website by allowing us to monitor the pages you find useful and interesting. It is essential to specify that a cookie in no way gives us access to your computer or information about you, except for the data you choose to share with us.

Below, you will find the different types of cookies used on our website:

  1. Strictly Necessary Cookies:
    These cookies are essential for the proper functioning of the website. Without them, you may not be able to navigate our site optimally.

  2. Performance Cookies:
    These cookies help us assess the performance of the website and improve its operation.

  3. Functionality Cookies:
    This category of cookies is crucial to ensure the proper functioning of the website. They ensure that information from one page is retained when navigating to the next, avoiding the need to enter the same information repeatedly. Additionally, these cookies ensure the preservation of certain preferences you have specified for the use of the website, such as language and country.
    Thanks to these cookies, we can offer you an enhanced and more personalized experience, respecting your choices and preferences. It is important to note that your prior consent is not required for the use of these cookies, as they are essential for the proper functioning of the site and for your smooth and optimal browsing experience.

  4. Advertising Cookies:
    These cookies allow us to provide you with information tailored to your needs, searches, and interests.

  5. Analytical Cookies:
    These cookies play an essential role in adapting our website to the preferences of our users, allowing us to understand how visitors interact with our site. Through the use of Google Analytics, we can measure your engagement level on our website and analyze how you found us. This information is valuable as it helps us continuously improve our site. To collect data on our visitors, we rely on third-party services such as Google Analytics. This data includes the number of visits, average time spent on a page, pages viewed, and much more. With this valuable information, we can analyze and improve the content of our site while optimizing navigation to provide you with an even more satisfying experience. Transparency is crucial for us, which is why we want to inform you about the use of these cookies and their role in the continuous improvement of our website to better meet your needs and preferences. Your satisfaction as a user is at the core of our concerns, and we strive to offer an increasingly pleasant and relevant online experience.

  6. Marketing Cookies:
    Through cookies from Google Analytics, AdWords, and YouTube, we can assess your engagement on our website. This information is valuable as it allows us to help you choose the product that suits you best and present you with product offers that may interest you during remarketing campaigns.
    Using cookies from Facebook and Instagram, we can track the products you view on our site. This approach allows us to offer relevant ads on these platforms by presenting products that match your interests and preferences.

Your satisfaction as a user is our priority, which is why we use these cookies responsibly to provide you with a personalized, relevant experience that aligns with your needs. We want to ensure transparency regarding the use of these cookies, and you can always manage your cookie preferences according to your wishes. We ensure the protection of your personal data and aim to offer a positive online experience by presenting products and offers that match your interests.

Customization Cookies:

a. Hotjar:
We use Hotjar to improve our service and the user experience on our website. Hotjar is a technological service that allows us to better understand the needs of our users by analyzing their experience on our website. This includes information such as the duration of their visit to certain pages, the links they click, as well as their preferences and reactions to content.
Hotjar uses cookies and other technologies to collect data on user behavior and their devices. This data includes the device's IP address (processed during the session and stored in a depersonalized manner), device screen size, device type (unique device identifiers), information about the browser used, geographic location (only the country), and preferred language for displaying our website. All this information is stored by Hotjar on our behalf in pseudonymized user profiles.
It is important to note that Hotjar is contractually prohibited from selling the data collected on our behalf. The service aims only to provide us with relevant information to improve our service based on user feedback and behavior.
For more details, you can refer to the "About Hotjar" section on Hotjar's support website. This section will provide you with more information about the data collection practices of this service.

b. Klaviyo:
Cookies placed by the Klaviyo marketing platform aim to track activity on our website and improve the performance of our customer relationships, both on the site and through emails.
These cookies are used to manage our mailing list, keeping track of users who have subscribed to our newsletters.
Specifically, Klaviyo's cookies are used to collect essential information to improve the effectiveness of our email marketing. They allow us to know when a user clicks on an email sent by Klaviyo to access our website, as well as when a user subscribes to our marketing emails via a Klaviyo form.
With this data, we can optimize our email marketing campaigns, better understand the preferences of our users, and improve our overall communication with customers. The Klaviyo platform helps us offer a more relevant and personalized experience to our users while respecting their privacy and communication preferences.

c. Target2Sell:
Target2Sell is a platform specialized in website customization. Their mission is to help merchants bridge the gap between traditional retail and the digital world by offering business solutions that provide a personalized customer experience tailored to each individual.
They can provide personalized product recommendations that perfectly align with browsing habits on the site. As privacy is of great importance, all personal data we process is systematically pseudonymized. This means that Target2Sell manages only indirectly identifiable personal data.
The information they collect relates to the customer's purchasing behavior, including their purchase history and browsing on the site (viewed and added to the cart products, cart amount, keywords used in the search bar, etc.). Moreover, some of their algorithms use independent elements of customer behavior, such as visual similarity and semantic analysis.
Thanks to this, they can offer relevant and personalized product recommendations to enhance the shopping experience of each customer. They attach great importance to data security and confidentiality, committing to ensuring responsible use of the information collected to enrich the user's shopping experience.

Your Cookie Preferences
You have full control over your cookie preferences. At any time, you can choose to refuse, block, or automatically cancel them according to your personal preferences. We want to reassure you that we do not sell, distribute, or rent your personal information to third parties unless we have obtained your explicit permission or if the law requires us to do so. Protecting your personal data remains our absolute priority, and we respect your right to privacy and online security.
You can also manage cookies through your browser or phone using instructions found here: www.allaboutcookies.org and www.youronlinechoices.eu.

Questions about the Cookie Policy?
If you have any questions about the cookie policy, feel free to contact our Customer Happiness department: